Client Service Manager, Employee Health & Benefits


Our not-so-secret sauce:


Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 9,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an
Client Service Manager
within the Employee Health & Benefits team at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE: MMC).


A day in the life:


As a Client Service Manager within the Employee Health & Benefits team, youll utilize your exceptional client servicing skills to maintain and expand client relationships within your own assigned book of accounts and also provide professional insurance services to our clients by coordinating with Producers, Underwriters and Service Team members, as well as other departments too. You will be a member of the account management team and collaborate with the sales team, carriers and the client to establish and renew benefit plans designed to meet the clients needs. This job is approximately 70% internal and 30% client interfacing, including frequent client discussions, participation in strategy meetings and making presentations to decision makers and employees.
All Client Service Managers are expected to participate in continuing education to maintain their licenses, stay current with all regulations and enhance insurance knowledge.


Our future colleague:


Wed love to meet you if your professional track record includes the following:
Active Life and Health license
Building and maintaining strong relationships with colleagues and clients
Strong knowledge of plan designs from varied carriers in the marketplace
Managing accounts through the calendar year life cycle
Assisting clients with federal and state law compliance and interpreting contractual language
Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
Preparing employee communications as well as organizing and conducting enrollment meetings;
Managing re-enrollment forms and reviewing contracts and summary plan descriptions;
Meeting via conference calls or in person with the carriers and the client to stay on track and cover all aspects of implementation



Requirements:

Life and Health License
Exceptional oral and written communication and relationship building skills
Strong analytical and problem-solving skills
Ability to conduct presentations and speak to diverse groups
High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software
Exceptional time management and organization skillsand demonstrated ability to manage multiple priorities efficiently

These additional qualifications are a plus, but not required to apply:
Bachelors Degree in Risk Management, Business Administration or other related fields
Insurance designations

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.


Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)
Follow us on social media to meet our colleagues and see what makes us tick:
(link removed)
(link removed)
(link removed)

The applicable base salary range for this role is $63,500 to $120,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.


Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.


Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.