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Overview:

The Client Service Manager is responsible for the day to day management of client accounts ensuring ongoing client satisfaction, success and business retention, mostly in the Venue vertical. Primary responsibilities are to become a proficient user of See Tickets platform and back office utilities, to train clients to use See Tickets software and hardware to achieve self-sufficiency, to provide a high level of service, and to build strong client relationships.

Key areas of responsibility:

• Manages multiple venue accounts (50+) simultaneously by prioritizing tasks effectively.
• Develops a grounding in festival specific functionality in order to support the Festival CSM teams book of business while they are providing on-site service, and having the ability to manage non-venue clients when necessary.
• Understands and applies company standards, correct processes and best practices with regards to account management.
• Demonstrates an in-depth knowledge of the See Tickets ticketing system and box office software focusing on venue specific functionality, in order to successfully train and support clients.
• Becomes an expert on hardware with the aim of deploying the appropriate type and quantity of equipment to meet a clients needs from setting up, to supporting and troubleshooting.
• Shows excellent communication skills and responsiveness with clients.
• Coordinates efficiently with other departments on design, equipment, financial settlements, marketing, reporting, functionality requests and customer support optimization.
• Strengthens client relationships by displaying genuine enthusiasm and commitment to achieve their goals through remote and in-person communication, and regular check-ins.
• Identifies client objectives and provides the most suitable solutions.
• Maintains a solid line of communication with Ops Team management (VP of Operations & Directors) to seek platform guidance, escalate challenges, and share client feedback.

Diversity Inclusion at See Tickets:

At See Tickets North America, we celebrate diversity and are committed to creating an inclusive environment for all employees. See Tickets provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs.

Requirements

• Must have strong organization and communication skills
• Proficient in Excel, Google Suite, and comfortable with learning new software
• Positive attitude, works well under pressure, a team player, and has a strong work ethic
• Ticketing and music industry/ live event experience is great, but not required
• Position will be expected to report to the Austin office in person 4 days per week when not traveling for work purposes
• Must have flexibility to travel occasionally
• Seasonal and weekend work may be required as necessary

Benefits

• Best-in-class medical, dental, and vision insurance
• Health and Wellness programs and reimbursements
• Life insurance, as well as short- and long-term disability and AD&D
• Flexible spending accounts for health care, dependent care, and transportation benefits
• 10 company holidays, including your birthday
• 401k plan with a company match

Salary Range for this position is $71,000-$81,000. The candidates final salary offer will be based on the candidates skills, education, work location, and experience.