We are looking for an energetic, upbeat and driven individual to join our team. This is a fast paced, constantly changing professional office environment. Chosen individual will play a key role in delivering exceptional customer service to our clients, as well as vendors. This person is the first point of contact for all clients and visitors providing a professional and friendly service and delivering one of a kind first impression.

Job duties include but are not limited to:

• Key point of contact for clients and visitors


• Provide professional and friendly customer service experience


• Serve as primary client focal point for needs and problem resolution


• Ensure day-to-day client needs and concerns are being addressed and responded to right away


• Taking pride and action in continually keeping the center "show ready" at all times by ensuring the café, conference rooms, and common areas are spotless and prepared for our clients/guests at all times


• Daily opening and closing of the center


• Be an extension of our clients' business by answering phones, delivering incoming mail and packages, booking and preparing the conference rooms


• Act as liaison between client and other internal departments/vendors


• Understanding of all key services, products and amenities the center offers in order to deliver customer service in an exceptional and timely manner


• Providing an image and service of a 5-star business center through smiling professionally greeting, communicating clearly and effectively, taking pride in the center's appearance and enjoying a professional business environment


• Contributing to the overall revenue of the center by always using multiple resources to ensure the best quality at the best price, identifying opportunities and actively selling/upselling our products and services


• Ensure that all daily service charges are captured and entered into center's billing system daily


• Maintain client’s records consistently by updating account information as necessary


• Prepare product and service reports by analyzing data


• Prepare and update client reports as requested


• Complete all assigned month end tasks


• Provide technical support for voice and data, setup/reconfiguration/troubleshooting


• Backup to all other Client Service Representatives in the center

Key job requirements are:

Solid organizational skills

• Ability to prioritize and multi task in a demanding environment


• Work as part of a team and collaborate with team members


• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook


• Strong customer service skills


• Ability to remain flexible and calm in a high pressure or continually changing situations


• Ability to operate basic office equipment


• High School Diploma


• Must be able to lift up to 25lbs

Job Type: Full-time