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Mercer's Outsourced Chief Investment Officer (OCIO) and investment solutions help companies focus resources on what matters most their people and business strategy and less on managing their retirement plans. Our OCIO and Investment Solutions professionals assist in setting investment strategies that leverage our investment capabilities across our global enterprise and by fusing economics with empathy.

Mercer is seeking candidates for the following position based in the King of Prussia, PA office:


Client Service Sr. Specialist



What can you expect?

The role will encompass overseeing client servicing for delegated investment services clients (Defined Contribution, Defined Benefit, Not For Profit)
Use understanding of product knowledge to over see client service team and respond to client escalations
Respond to performance report inquiries
Work with client leads to determine the full scope of services provided to the client and set roles and responsibilities within the client team and investment solutions group
Be risk-aware and contribute to culture of continuous improvement
Participate in risk mitigation after identifying potential challenges


Whats in it for you?

A growing business in a company with a strong brand, with experience developingsolutions for a diverse set of clients
The opportunity to partner with an experienced team to provide investment solutions to Mercers clients
A culture of internal mobility, diversity, inclusion, and collaboration
Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k


We will count on you to:

Oversee client service team
Develop and train team to allow for career growth
Set performance standards and assess toward team production and procedures
Provides guidance and support to Relationship Managers
Assists in the strengthening of at-risk relationships
Resolves complex client issues related to products or processes
Influences changes among the team to improve end-to-end processes and meet client needs
Participates in solution development with internal colleagues and cross-functional teams
Supports Relationship Managers in identifying potential options for solutions
Participates in special projects

What you need to have:

BA/BS degree in finance, economics, or other business-related areas
3 6 years of experience within the investment industry
Excellent verbal and written communication skills are required in this client-facing role


What makes you stand out:

Previous people leadership training
Previous work experience in risk management

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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