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Resource Innovations is seeking a Client Services Account Manager to join our growing team in Boston, MA. As an Account Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.
Duties and Responsibilities
- Builds and enacts project plans to ensure satisfaction of clients (internal and external)
- Identify client needs and translate those needs into plans for delivery
- Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
- Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
- Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
- Works with peers to allocate appropriate resources for initiatives
- Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
- Responsible for achievement of transition plans (new work and/or expiring work) into Business Process
- Support senior staff with development of presentations and proposals
- Other duties as assigned
Requirements
- 3+ years of experience in project coordination, project management, or transition management
- Demonstrated ability to build, track, and implement project plans
- Advanced meeting and process facilitation skills
- Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
- Excellent written and verbal communication skills are mandatory.
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, were constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, were driving the material change needed to renew the promise of energy. Discover how at (link removed)(link removed)>
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Resource Innovations
