As an energetic, polished, and passionate professional the Client Services Manager is responsible for a health plan clients’ success and satisfaction with clients. As the day-to-day leadership contact for the client, the Client Services Manager will work closely with all departments and staff to ensure the highest level of client satisfaction as well as providing exceptional leadership that balances the “voice of the customer” with the operational capabilities and values of clients. This position will be directly responsible for managing the service requests, reporting, and performance standards of assigned clients. This position will be effective at achieving client retention, service measures, and growth goals through fostering internal and external relationships while balancing the decision making needs of the client with company current and future capabilities.

 

Required Skills & Experience

1. Minimum of a four-year Bachelor degree; emphasis in business preferred

2. 3+ years of health care industry experience is required

3. 3+ years of external client/account management experience is required

4. LPN/RN is a plus

5. Project management experience is a plus

6. Must be an effective communicator, ability to work effectively and productively with varied levels of personnel, including senior executives and external clients Skills:

-MS Office skills of Word, Excel, PowerPoint, and MS Project is required -

Excellent customer service and follow-up skills -

Excellent written and verbal communication skills are essential -

Strong broad knowledge of the healthcare industry, healthcare benefits administration, network contracting, and authorization/claims cycle

-Ability to work effectively and productively with varied levels of personnel, including senior executives and external clients

-Strong meeting facilitation skills are required; extensive experience and knowledge in facilitating group decision making and balancing the voice of the customer

-Strong collaboration skills are required; extensive experience in developing relationships and strategies to achieve high client satisfaction

-Self-directed, highly motivated; demonstrated experience in prioritizing, multi-tasking work independently in a fast-paced, changing environment is required

-Ability to understand detailed information quickly, derive insight, synthesize information concisely, and devise solutions for clients

-Maintain expert knowledge of myNEXUS company offerings and solutions -Demonstrated self-confidence, honesty, integrity, and mature judgment.