Primary Job Responsibilities:

• Perform initial setup calls with clients to outline expectations for the software setup/on-boarding process.


• Directly responsible for coordinating and performing the onsite documentation and data gathering of the asset/equipment information at the customer facility.


• Responsible for coordinating field documentation (data packets, photos, etc.) data prior to and following onsite visits for the field team.


• Responsible for the data entry related to data gathered on assigned projects (i.e. dropping and naming devices and a portion of quality control).


• Responsible for validation of data entry information through coordination with other team members such as Site Coordinators and/or Project Managers to resolve discrepancies or missing information.


• Document hours, status, and results in current project tracking application.


• Instrumental in delivering a quality solution to our customers and will be responsible for utilizing adopted quality control processes.


• Work with the services team to develop, execute, and maintain effective learning programs and curriculum that accelerate client adoption of FacilityONE products.


• Provide custom training onsite and using remote classroom functionality to customers and internal resources when necessary.


• Full understanding and capabilities of the FacilityONE product offering.

Other Job Responsibilities

• Coordinate with the services and sales teams during portions of the project, such as project kick-off, and project close-out to ensure a smooth transition


• Be a role model for FacilityONE company culture


• Is responsible for scheduling and managing all travel arrangements within budget guidelines


• 75% travel is required


• Other assigned duties as necessary

Requirements:

• 1-2 years client-facing experience is desired


• Excellent written and oral communication skills that enable clear and concise exchanges with customers and colleagues


• Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment


• Self-motivation and attention to detail


• Complete understanding and working knowledge of common Microsoft applications and industry-standard computer skills

Salary and Benefits:

• Negotiable based on experience and credentials


• Health Insurance, PTO, Holidays, 401(k), Life Insurance