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Mercer is seeking candidates for the following position based in the Warsaw office:

Client Solutions Team Specialist


Learn more about us:

Mercer, part of Marsh McLennan group, is a global HR consulting firm that advises clients on different aspects of human resources such as creating and managing remuneration systems and employee benefits, including employee insurance, healthcare, and retirement plans.
With a diverse team of over 700 professionals from 26 nationalities in our Warsaw office, we collaborate to deliver services to clients in 18 languages. We care about our employees' well-being and create a positive work environment. Join our world, where economics and empathy make a difference in peoples lives.


Your responsibilities:


Manage own portfolio of membership clients in EMEA region

Provide support to clients with day to day queries around Mercer products and services

Manage the process of collection, verification and interpretation of compensation and policy data

Deliver custom trainings, onboardings and Mercer tools demo for clients

Prepare reports, presentations and compensation and policy data checks for our clients

Continue knowledge development in field of compensation and benefits


Our requirements:


1-2 year experience in a comp & ben and/or customer support environment

Fluent written and spoken English (C1+ minimum)

Attention to detail and problem-solving capabilities, assuming ownership of tasks and taking proactive approach to work

Proficient communication skills and ability to cooperate effectively across different levels of the organization (internally and externally)

Analytical skills and a good understanding of statistics

Proficient in MS Office (especially in Excel and PowerPoint); knowledge of advanced functions would be desirable

Availability for a full-time position (Monday-Friday, flexible 8-10 a.m. 4-6 p.m.)


What makes you stand out:


Quality management knowledge: familiarity with quality management principles, such as Six Sigma/LEAN

Experience in working with large and complex numerical databases and the ability to understand how they function

Experience in improving processes/practical use of client success methodology


What we offer:


Competitive salary including an attractive, flexible benefits package (private health care, life insurance, culture/sports card or a Multisport card, Mastercard lunch/shopping card, co-financing of foreign language classes, retirement plan, PPE (after 6 months), 1 day off for volunteering)

Various opportunities for professional development and career growth

International exposure working with experts across the globe

Development through real-life trainings and conferences with our business partners as well as through online platforms (LinkedIn Learning, Harvard Business Review, Leading Edge, edX, Udemy, Mercer Workday Learning). Access to various internal development programs, i.e. software academy, people manager academy, Lean Yellow/Black belt certification

Opportunities to learn programming tools, i.e. VBA, R, Python as well as improve project management skills, communication & presentation skills

Work/life balance culture and inclusive atmosphere through numerous Diversity & Inclusion actions

Hybrid model of work with flexible hours

Remote recruitment process



If you are interested, please send your CV in English.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed) Follow Mercer on Twitter @Mercer.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.