Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Moonbug is a next generation entertainment company that has cemented itself in the children's media space. Would you like to be part of the next frontier of inspiring and engaging stories to kids around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces and publishes thousands of minutes of video and audio content every month with the goal of teaching compassion, empathy and resilience. We are a fast-paced global company, and have already grown to become the largest kids entertainment company on digital platforms in the world. Some of our existing titles include global sensations CoComelon, Blippi, Little Baby Bum, Morphle, Supa Strikas, ARPO and many more which are available in 32 languages and can be viewed on more than 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. Candle is run by leading entertainment executives Kevin Mayer and Tom Staggs, and backed by investment capital from funds managed by Blackstones flagship private equity business.

The Role

• Support the main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery and identify upsell opportunities
• Deliver outstanding customer service, ensuring the highest level of satisfaction for client throughout their campaign experience.
• Effectively communicate with all departmental stakeholders involved in partnerships, ensure that all stakeholders are informed and aligned.
• Collaborate closely with Ad Operations to troubleshoot live campaigns and gather weekly reporting and delivery analysis for clients
• Keep the Sales team updated on all key issues, providing relevant data throughout the post-sale process
• Maintain accurate customer documentation and work with cross-functional teams to ensure Billing and Legal compliance
• Identify production bugs/issues, troubleshoot to identify source and update teams of status/resolution
• Develop expertise in Moonbug's channels and audiences, becoming an internal resource on these aspects.
• Collect customer feedback to improve process and planning
• Gather, analyze and interpret campaign data results and present finding to clients effectively.
• Perform other duties as assigned

This role will report full-time ON-SITE at our West Hollywood Office.

Requirements

• Must have working knowledge of Microsoft Office: Powerpoint, Excel and Word.
• Google Suite knowledge is a plus
• Works well in a team oriented, high energy environment with minimal supervision
• Able to proactively troubleshoot and problem solve quickly through the proper escalation channels
• Excellent written, presentation, and oral communication skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• and more!
• Hourly range: $22-24 DOE