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This job is for someone who loves Hubspot(link removed) The role of a Client Success Manager (CSM) is to ensure the overall project success from start to finish, with projects ranging from website creation/development in HubSpot to full HubSpot platform implementations. A CSM is expected to work alongside clients to guide them through best practices and help them achieve their business goals, while functioning as a liaison between client and other implementation team members. The CSM is also responsible for communicating client comments, questions, and wishes to the appropriate people, analyzing clients results and communicating results in recurring progress meetings, and execution of own client-related tasks. This position is expected to uphold the mission and core values established by the organization.

Responsibilities

• Support the creation and implementation of client strategies in HubSpot
• Meet with clients, as-needed, to answer questions, talk through initiatives, give directions, etc.
• Ensure client projects are completed within budget, deliverables are of the highest quality, and that all deadlines are met
• Participate in weekly team meetings to help guide projects along successfully, and coach clients through their project's process
• Ensure all necessary tasks are posted in Teamwork, our project management system, and assigned to the appropriate parties
• Assist with the creation of status reports for ALL company clients
• Ensure open lines of communication and organization amongst all messaging, documents, processes, status, etc
• Continued analysis of project progress and outcomes to ensure the overall goals are met

Requirements

• Strong understanding of and experience with HubSpot
• Implementation and onboarding skills
• Understand buyer personas, buyer's journey, keywords, and SEO
• Strong strategic thinker and problem solver
• Professionalism in dealing with clients
• Ability to articulate clearly the thoughts and process behind content, direction, and strategy
• Excellent written and verbal communication skills
• Demonstrate clear understanding of ManoByte's services and processes
• Excellent interpersonal skills
• Open minded and demonstrate a willingness to learn
• Ability to multitask and track all hours spent on projects
• Maintain HubSpot certifications, along with obtaining additional certifications

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources