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ClickBank is seeking a talented Client Success Representative to join our sales team!

This is an in-office or hybrid role in Boise, Idaho. May relocate the right candidate.

What is ClickBank? Hint: we are not a bank!

ClickBank is a top global e-commerce platform and affiliate marketplace powering many of the world's leading digital and physical products. ClickBank lowers the barrier to entry for entrepreneurs looking to start an online business and drives sales for online brands looking to establish an affiliate marketing program. The ClickBank platform enables growth through its proprietary affiliate marketplace, as well as powerful back-office tools such as integrated payments, analytics, and risk management. Over 20+ years, ClickBank has built a reputation for reliability and scale. To date, ClickBank has distributed $5 billion in commission payouts in more than 200 countries without ever missing a payment.

What's in it for you?

Here at ClickBank, we're empowered to grow both personally and professionally. From personal development opportunities, to a variety of epic team building adventures, as teammates and individuals, we're only getting stronger If you're looking for a new opportunity to develop (and maybe show off) your skills, we're looking forward to hearing from you! #ClickBankLife

The Job...

The Client Success Representative is responsible for providing support to Affiliates and Vendors that are using the ClickBank Platform as well as those that have purchased Sparks training program. Each Client Success Representative is responsible for effectively and professionally resolving all types of inbound inquiries by utilizing excellent, in-depth knowledge of company procedures, programs and initiatives. They will help with coaching new Affiliates and Vendors through the onboarding process.

Key Responsibilities:

• Professionally provide scaled support to non-platinum clients and Spark customers via chats, tickets and work with the Client Support Manager to reduce chat and ticket volume.
• Assist Spark Customers by handling technical, cancellation and refund request appropriately.
• Responsible for maintaining a complete understanding of all internal features and for using the appropriate tools and information available for both ClickBank and for Spark to ensure appropriate, professional, and accurate information is communicated with clients and customers.
• Provide feedback, suggestions, and enhancements to make Spark to better value for our customers.
• Identify functionality issues and report to Client Support Manager to determine if enhancement requests are required and needed.
• Update, improve, and personalize edit pad responses, as needed.
• Responsible for consolidating Knowledgebase gaps and reporting them to the Client Success Manager for escalation.
• Work closely with different departments to research and resolve client concerns.
• Identify potential compliance and risk issues and escalate them through the proper channels.
• Assist Client Support Manager in cross training and supporting new employee training

Requirements

• Customer or client service experience required.
• Bilingual a plus
• Possess strong multi-tasking abilities and excellent time management skills.
• Excellent verbal and written communication skills. Must be professional, friendly and genuinely interested in helping our clients.
• Efficient in typing and computer skills
• Ability to remain professional and courteous when dealing with difficult clients.
• Competent working knowledge of the Microsoft Office Suite.
• Possess good judgment and strong problem-solving skills.
• Able to work independently and without close supervision.
• Ability to remain objective and supportive of the company and all strategic goals and initiatives.
• Highly motivated.

Benefits

• ClickBank pays for 96% employee and child premiums
• Company HSA contributions
• Total compensation = $17/hr + bonus
• 401k + company match and contribution 100% vested
• Low employee turn-over
• Paid Time Off - very competitive, and it's ok if you use it!
• Flex Days - additional 7 days!
• 9 Paid (link removed)cluding your birthday (because that should be a holiday)
• Easy access work location is near Overland/Cole road near I-84 in center of Boise
• Open modern work space with big windows overlooking Boise valley
• Free snacks and coffee in office (lots of variety with healthy alternatives plus a fancy espresso machine)
• Only come into the office once a week if desired
• Employee and company charitable contributions
• Frequent company events (bowling, parties, team-buildings, happy-hours)
• (link removed) more!

At ClickBank, we have a laid-back, yet high performing culture. Our team is everything to us! We believe in treating our employees well, having fun together, and cultivating an exciting collaborative environment! #WorkHardPlayHard