Want to use your expertise and help people around the world further their education?

 

As a Client Success Specialist, you will work collaboratively with the PLEXUSS internal team to ensure our key client's satisfaction. By understanding your assigned clients, you will be responsible for their growth - meeting their targeted objectives and KPIs, developing and implementing strategic campaigns, and serving as their main point of contact throughout the life-cycle of their partnership.

 

We are a strong believer that cultural fit is a strong contributor to long term employee contentment. Help us determine if this role is a good fit for you by completing our mandatory hiring questionnaire (this takes less than five minutes to complete):

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Responsibilities

• Build and maintain positive relationships with our key Clients through proactive engagement and relationship management, performance evaluations, and expectation alignment.


• Qualify and respond to incoming student inquiries


• Understand objectives and KPI's; deliver solutions to help our Clients exceed them.


• Conducting proactive analyses and delivering strategic insights in a visually appealing manner.


• Liaise with other departments to share feedback to enhance client satisfaction


• Occasional travel required to meet with clients

Qualifications

• 2-4 years work experience in a client-facing role such as market research, account management, or customer success


• Bachelor's degree or higher


• Strong analytical, writing, and communication skills


• Experience with powerpoint and excel


• The ability to write succinct, crisp emails and a great phone manner

keywords: sales representative, account manager, account management, business development