Marsh McLennan (MMC)
is seeking candidates for the following position based in the
Kuala LumpurShared Services Operations Office
in
Q Sentral
:


Client Support Executive - Contact Centre (Supporting Singapore)



What can you expect?

Be a part of a regional operational shared service center
Interact diverse colleagues and stakeholders from various line of business within MMC


What is in it for you?

Career Development and Training Opportunities
Explore opportunities to work on regional and global projects
Conducive Smart Office work environment


We will count on you to:


Provide quality customer service to clients over phone call, email or on portal navigation to resolve clients enquiries efficiently, including liaising with internal & external clients.

Provide customers with product and service information

Identify and escalate priority issues and able to route calls to appropriate resource

Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner

Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirementsare met.


What you need to have:


A Bachelors Degree in any field

1-3years experiencein
Contact Centre/Call Centre Environment


Proficient in MS Office (Pivot Table, Excel Formulas and Words)

Ability to understand, speak, read and write
English
is required


Ability to understand and converse in Mandarin is an advantage


Must possess
professional and friendly attitude
and be able to quickly develop a rapport with customers over the phone


What makes you stand out:



Experience supporting shared service operation


Ability to understand, read and write
Traditional/Simplified Chinese


Ability to systematically manage and retrieve data

Strong analytical skills and detail-oriented to comprehend and summarize appropriate information

Excellent coordination and listening skill and be able to ask probing questions to understand concerns


Marsh & McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching$17 billion,Marsh & McLennanhelps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, (link removed), follow us onLinkedInand (e-mail removed) subscribe toBRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.