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Poulin | Willey Trial Lawyers is seeking a dedicated and experienced Client Support and Office Manager to become a core member of their team. This person will play a vital role in ensuring that our clients receive exceptional service, and that our busy office runs smoothly and efficiently. As the preeminent legal team specializing in personal injury litigation, workers compensation, and class and mass actions, our overarching mission is to be "Everywhere for Everyone." Our ideal candidate is someone who shares our commitment to superior service, enjoys working in a fast-paced environment, and is ready to help us achieve our goal of delivering crucial results for injured victims in every market where we are present.

In this role, the Client Support and Office Manager will be responsible for cultivating a favorable first impression of the firm with clients, vendors, visitors, and staff. The successful candidate will possess excellent communication skills, a strong work ethic, and a keen attention to detail.

Responsibilities

• Manage assigned client case load to ensure efficient, effective, and prompt client communication
• Adhere to office policies and procedures, ensuring compliance with all legal and ethical standards
• Act as a liaison between attorneys, clients, and other staff to ensure the timely and efficient delivery of services
• Manage incoming and outgoing calls, texts and email
• Assist with optimizing process and procedure
• Manage conference room schedule
• Oversee the completion of settlement documents and issue disbursement checks

Requirements

• Minimum 1-2 years of experience in a legal services or related field
• Demonstrated experience in managing personnel and office operations
• Excellent communication and customer service skills
• Strong proficiency with Microsoft Office and Google Suite
• Detail-oriented and highly organized
• Proven ability to multitask and prioritize tasks in a fast-paced environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development