As a Client Technical Support Representative, Senior, you can look forward to:

• Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns


• Resolve Issues related to credit cards, debit cards, Fraudulent  and other transaction


• Providing accurate information and quality customer service


• Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application


• Resolving problems by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution


• Meeting individual customer service call volume and quality expectations


• Acting as a liaison between client and Card Services department


• Sharing standard methodologies with other customer service claim teams


• Responding to client inquiries through phone or e-mail contact with customers and prospects about the company’s products or services


• Promoting and maintain positive customer relations utilizing service excellence techniques


• Participating in meeting team goals for service, quality and cost


• Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality

Basic Qualifications For Consideration

• High School Diploma or equivalent required. Bachelor's degree preferred.


• Previous experience in Financial Services institution is preferred.


• Minimum of 1-2 years of call center or help desk experience is preferred.


• Excellent customer service and active listening skills


• Superb communication Skills (verbal and written).


• Demonstrated experience working well in a close team environment.


• Strong attention to detail with the ability to multi task and support the needs of multiple clients simultaneously, following up with clients as needed.


• Ability to make decisions and solve problems that range in complexity. Significantly complex technical issues will be referred to second level support team.


• Solid PC (MS Office) skills and the ability to type 35 wpm or greater