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Position: Clinical Application Support Specialist

Location: Nashville, TN ( 4 days in Nashville Office + 1 day remote)

Matter Health exists to bring primary care health services directly to older adults. We built on-site clinics in affordable housing developments that offer a personalized, holistic, and high-touch approach to the patient/provider relationship. We are revolutionizing the way that healthcare is delivered to those that need it most.

With a successful Series-A raise and an ambitious expansion plan, the business is searching for talented people with experience to be a part of our evolution to delivering world class Value Based Care. Changing healthcare requires more than great skills, it requires the ability to live the values of Matter Health every day.

We have a lot of positive changes to make in the world and to make this change we will need mission-oriented, collaborative teammates. Matter is a company that promotes speaking up and offering ideas that make us better. We hire the best people and give them the autonomy, support, and resources they need to be successful. There is accountability and responsibility for the work you will do but there is a team beside you always ready to support you. Every voice matters and all voices will be heard. Are you ready to shake up healthcare for older adults? Join us on our journey!

The Day-to-Day:

The Clinical Application Support Specialist at Matter Health will use their understanding of ambulatory clinical workflows and processes to help the team research problems and find solutions. This Specialist will analyze software and database errors in a complex clinical environment.

Matters Clinical Application Support Specialist will be a subject matter expert in applications such as Salesforce and Athena. The idea of delivering clinical operational expertise by providing excellent education and training support to clinical end- users should be exciting to this person. Breaking down complex concepts for simple end-user comprehension and be proficient in documenting training materials, workflows diagrams, and system diagrams. You will be supported by the Director of IT (Information Technologies) and utilize your knowledge and reference manuals and company policies to perform essential duties.

Develops and maintains working knowledge of all clinical applications to serve as a subject matter expert on assigned project teams and department initiatives
Plan and coordinate application upgrades, work in coordination with learning for any needed training material
Provide support for the testing of new and existing workflow and field incoming problem tickets and support calls for supported applications
Serve as an escalation point for difficult problems or complex inquiries and/or initiate service calls to vendors and following up on the completion of service
Test fixes and perform post-resolution follow-ups to ensure problems to ensure problems have been adequately resolved
Identifies sources and trends of technical problems to prevent future occurrences and maintains up-to-date knowledge base to troubleshoot faster repetitive problems
Assist in designing, building, and testing clinical applications
Communicate application problems and issues to key stakeholders, including management and end users
Provide support during Go Lives and system upgrades
Other duties as assigned

Requirements

What Leads to Success?

Requirements:

3 years' experience with EMR (Electronic Medical Record) and other clinical applications
Experience with back-end operation and template creation
Experience delivering high quality support services in a healthcare- oriented IT support environment, achieving high level of user satisfaction
Deep understanding of clinical education trainings an associated process implementation
Experience delivering complex information and modifying messaging based on audience
Strong knowledge of physician office business practices, workflows, concepts, and terminology sufficient to support clinical applications
Travel up to 25% in our markets current and future

Nice to Haves:

Experience with a CRM like Salesforce, athenaNet, or Dx Decision support live Navina

Benefits

Be seen, heard and valued in an environment where you can learn and flourish! An actual chance to make a difference in the world around you.
4 weeks of Paid Time Off Annually Banked not accrued! Take time when you need it, not when youve earned it
Medical, Dental and Vision insurance, coverage starts the first day of the month following your start date
401(k) with company match
Market competitive compensation
Short term, long term, voluntary life insurance are just a few of our other great benefits

Principles that Matter:

At Matter we live and breathe our core values every day in every interaction. They are more than words on a screen or vinyl on a wall. These values are fundamental to Matter and at the core of every decision.

Patients-First(link removed) Matter Healths mission and members matter to you, deeply. We treat our patients like we would a loved one and aim to make a positive impact on every patient we serve. We are passionate about empowering our patients to Live Better(link removed)>
Raise the Bar. We seek excellence in all we do and continually redefine standards.
Prioritize and Follow Through(link removed) Its easy to be busy. Its hard to execute. We prioritize whats important and complete it to 100%.
Hire and Develop the Best(link removed) We hire people that are hungry, humble, and smart and give them the tools to succeed at the highest level.
Build Trust. We work to build trust with everyone we come into contact with and ensure our actions will never compromise that.
Be Intentional. All actions should have a greater purpose. Be intentional with what you say and do.
Keep it Simple(link removed) We aim to find simple solutions to complex problems.
Launch & Improve. We move fast to create solutions but are continuously learning to refine and improve

Matter Health

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