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CareTrack, Inc. is a leading provider of chronic care management services for medical practices. CareTracks service offerings are based on proprietary CCM software, integrated back-office service operations, and patient interactive services. Our main goal is to help primary care physicians monitor patient care plan adherence as well as proactively identify and escalate earlier interventions in-between appointments. Our team is comprised of energized employees who work together to provide patients with the best possible care, and we are looking for someone who is a perfect fit to join our team.

Caretrack is seeking a talented Clinical Case Worker to join our team. The successful candidate will be responsible for providing quality care gas assessments for our patients, collaborating with healthcare providers and clinical staff to ensure patient adherence to their care plan. As a Clinical Case Manager, you will utilize your clinical skills and experience to support the development of a high-performing culture and work with team members to close care gaps using client care plan assessments.

Registered Nurses, Licensed Practical Nurse, or Certified Medical Assistant required.

Responsibilities

• Conduct initial patient care gap analysis and complete client care-plan assessments
• Create (re)assessment of physical, mental, cognitive, psychosocial, functional and environmental and inventory the resources and supports; a comprehensive care plan for all health issues, which should be revised as necessary;
• Provide information and refer to resource services
• Identify problems, eligibility for assistance, and need for services
• Coordinate other care providers such as primary care and specialty physicians, to avoid unnecessary costs and miscommunications
• Provide medication management oversight, telephone check-in service
• Attend and participate in scheduled meetings with fellow staff members
• Work as part of a team of Care Coordinators, Case Managers and to extend advice on cases when needed
• Support and educate clients, their care givers and related parties on issues related to the client
• Ability to work a flexible schedule
• Maintain and update client files and complete required documentation
• Maintain accurate time records, calculate and report hours worked with clients
• Support and endorse CareTracks philosophy, programs and culture

Requirements

• Registered Nurses or Licensed Practical Nurse or Certified Medical Assistant.
• RNs more than one year and/or case management experience preferred
• LPN's with at least two years experience and/or case management experience preferred
• CMA with a minimum of 5 years experience in Case Management or in a doctor's office.
• Previous case management experience and previous experience caring for seniors preferred.
• Knowledge of chronic disease and preventive health standards applicable to a population management approach.
• Must be comfortable with electronic documentation procedures and willing/available to complete related training
• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely work flow
• Knowledge of primary care specialties (preferred)
• Grammar, spelling, and punctuation
• Knowledge of EHRs

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)