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Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 800 ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Establish, manage and lead the continuous improvement of the Control Center located in Atlanta, planning and organizing of the Center to best fit the needs of our clients
• Hire, train and manage of a team of Control Center Technicians, and contribute to the development of the training program
• Monitor the KPIs and performance of every site supervised by the Control Center
• Take swift and corrective actions in case of deviation between reporting and performance targets
• Recommend and lead any tool or systems upgrades, technical installations, etc. that may better improve Control Center operations
• Coordinate with Support for more complex technical issues and Exotec systems performance improvements

Requirements

• 5 years of experience in maintenance or supervision of technical systems, ideally within the materials handling or warehouse automation space
• Ability to manage a team of technicians
• Flexibility with working rotating shifts outside of standard office hours, including some overnight and weekend shifts
• Logical decision-making skills in case of critical customer service issues
• Strong software troubleshooting skills
• Any knowledge of SQL or other programming languages would be a strong plus
• At ease with advanced software tools and database management tools
• Ability to interface with key stakeholders with a knack for building rapport and reputation across customer accounts

Benefits

• Stock option plan and company performance based bonus
• Comprehensive medical, dental and vision coverage
• Generous holiday pay and time off
• Retirement savings plan (401(k))
• Numerous training and development opportunities

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.