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***This is a full-time office-based position out of South Florida***

Job Description: The Coordinator of Destination Experiences is responsible for working with Crystals selected tour operators and other vendors to develop the specific requirements and detailed tour descriptions for luxury shore excursion programs ashore for guests and guests while sailing on a Crystal vessel.

Essential Functions:

• Corresponds with designated worldwide tour operators to create luxury shoreside Destination Experiences that meets Crystal standards & exceed guests expectations
• Prepares & administers Destination Experiences agreements, exhibits, pricing, insurance, NDAs & required documents & ensures they are completed & electronically filed
• Develops tour pricing, tour names, tour codes, policies, FAQs, etc. for each port of call
• Creates proposed Destination Experiences pricing for review & approval by Manager
• Works with tour operators to complete detailed Destination Experience descriptions for all tour programs including proofing & editing tour content carefully
• Posts final Destination Experiences tour & port descriptions, pricing & general conditions on the Crystal website for pre-reservations including electronic tour book on a cruise specific/tour specific basis in accordance with strict deadlines (1 year in advance)
• Develops trade-specific, detailed Tour Manuals to serve as reference guide for on-board Destination Experiences staff and other department personnel
• Assists in budgeting process for Destination Experiences, shuttle bus & private excursions
• Monitors consistently and adjusts inventory as needed for Destination Experiences in the Reservations system on a tour specific/cruise specific bases for all electronic bookings
• Provides guidance and assistance for specialized arrangements for groups (thru TAs) and/or special customized private Destination Experiences on request for Crystal guests

All additional responsibilities as required and requested by Manager, Destination Experiences

Requirements

• Good organizational skills with ability to multi-task
• Excellent interpersonal and written communication skills, including grammar, composition, and descriptive writing
• Knowledge and interest in world geography, general world history and cultures
• Understanding of basic accounting principals
• Must have good administrative skills & computer literate proficient in Outlook, Word, Excel, PowerPoint and other online and social media formats
• Background in travel, cruise line and/or tour operator experience a plus
• Positive attitude and enthusiastic team player that works well with others
• Service minded with an outgoing personality with ability to interact and communicate clearly with internal and external at all levels and of all nationalities