TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

• The Customer Service Rep primary role is to take responsibility for all contact centre support activities.
• The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills.
• The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner.
• 5+ years of experience