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Stefanini Group is looking for a Customer Connect Specialist for a globally recognized automotive company based in Greensboro, NC.

This is open for C2C candidate as well.

Please reach out to me, Shaina Pasay for immediate interview - /

Mission/Purpose of JobCustomer Connect is a comprehensive fleet management solution. It provides a digital home for uptime services and support, performance analytics and insights, as well as customized data integrations and marketplace. By delivering these key elements in a single integrated experience, Connect empowers customers to better manage fleet performance, uptime and efficiency. The Customer Connect specialist is the first line support for our North American Customers. With a strong focus on technical inquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We provide a working environment that truly believes in customer success, trust, passion, performance and change. Key Responsibilities/AccountabilitiesSupport, train and maintain Customer Connect onboarding process of customers to the tool.Operate as part of the Customer Connect Service Support team where you support the connectivity and productivity services and hardware for Volvo Truck, Mack Truck, and Volvo and Prevost Buses.The systems are based on the latest digital, wireless communication technologies. Provide support for end-users/ customers and dealers while facilitating solutions for hardware and electronically related problems. Provide regular feedback on the supported products and services to connectivity services managers and developers. Provide first line support to customers in such a manger that repeated questions and problems can be avoided. This means helping develop an ongoing knowledge base to avoid escalations of repeated questions and/ or concerns. Collaborate and cross-train with Customer Connect Support team members as required. Act as subject matter expert for Customer Connect operations and support while participating in future tool development discussions and service launches.

Critical CompetenciesCommunication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.Conceptual Thinking: Understanding how elements, problems, and situations are related to each other and to the larger environment.Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.Ownership / Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results.Leadership: Setting and modelling high performance standards and empowering a team of people to achieve agreed-upon (link removed)terpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.Planning & Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner.Resource Management: Protecting assets and allocating people, equipment, and money to generate value or benefit in proportion to the resources invested.Negotiation Skills: Influencing others to get their agreement on terms for the purchase or exchange of goods and services.Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.Quality Advocate: Championing the quality process by reinforcing the organization's vision, quality values, and quality processes and by fostering the continuous improvement of all operational and business practices.Human Resource Management: Recognizing that people are the organization's most important asset and taking every opportunity to select and effectively use the best-qualified people to accomplish goals and objectives.Dependability/Reliability: Following through on commitments, producing timely work to required -- or higher -- standards, and pitching in to get the job done.Directive Influence: Giving direction or orders to others without hesitation, maintaining compliance of others and disciplining those who do not perform as directed.Managing Diversity: Valuing the ideas and perspectives contributed by a diverse workforce, adapting individual style to tap the motivations of diverse individuals, and taking action to capitalize on workforce diversity.Please refer to the Critical Competencies Dictionary for the standard competencies applicable to all positions within Volvo Trucks North America

Essential Education/Training and CertificatesBA/BS degree required. 5+ years Customer Service/Conflict Management Experience.You have a great interest in automotive technologies and connected services.Great communication, collaboration and facilitation skills. Preferred Experience and KnowledgeTechnical Experience in Automotive Industry is a plus. Good understanding of contemporary trends in connectivity.Ability to interpret and understand technical troubleshooting skills.Bilingual in English and Spanish preferred. OtherStrong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced (link removed)novative problem solving, research, motivational, teambuilding and analytical skills.Energetic and passionate about providing exceptional experiences to our custom



About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.