Search Jobvertise Jobs
Jobvertise

Customer Contact Comms Associate - Gurgaon
Location: IN-Noida, Gurugram
Email this job to a friend

Report this Job

Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Apply Online

or email this job to apply later

Job Description

Skill required: Chat - Service Desk Non-Voice Support

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAGCandidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?
Adaptable and flexibleAbility to perform under pressure.Problem-solving skillsDetail orientation.Ability to establish strong client relationship.Adaptable and flexibleAbility to perform under pressure.Problem-solving skillsDetail orientation.Ability to establish strong client relationship.
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Services & Consulting
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Noida, Gurugram

Accenture

Apply Online

or email this job to apply later