Customer Experience Representative

Career Type: Direct Hire / Full-time

Career Location: Tempe, AZ

 

Responsibilities:

• Consistently delivers a remarkable customer service experience.


• Responsible for improving customer retention using strategic programs, services and excellent communication.


• Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.


• Accepts coaching and takes action to improve performance.


• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.


• Shares relevant customer feedback with sales partners to form new strategies and resolve issues.


• Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.


• Proactively looks for opportunities to drive sales growth by identifying new leads.


• Provides a personalized approach that shows customers we can help, regardless of their need.

Benefits:

• $16.35 /hr


• 18 Days PTO (Prorated for Start Date)


• 401K w/ company contribution


• Profit share averaging 12% of employee’s yearly compensation paid out annually


• Tuition reimbursement of up to $5,000 yearly


• Medical, Dental, Vision plans for employee and family (partially paid by company)


• On-site cafeteria and game room

Key Qualifications:

• Customer service experience in a call center environment


• Minimum of High School Diploma


• Technically savvy (Dual monitors, MS Office, CRM Software)


• Experience using CRM software is a plus • Strong verbal communication


• Must have great attention to detail for order/data entry


• Must be able to pass a drug test and 7-year criminal background check


• Must be willing to commute to the Tempe area daily


• Must be seeking long-term/stable career with growth opportunities