As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up.



purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.



Specific duties include:



Preparing account changes

Troubleshooting and resolving customer issues

Identifying and acting upon potential new sales opportunities

Assisting with customer retention

Working with other departments to ensure timely resolution of customer issues

Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements:



As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well



both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you



display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both



customers and coworkers.



Specific qualifications include:



High School Diploma or Equivalent

Ability to work well in a fast paced environment

Excellent telephone skills

Strong troubleshooting abilities

Solid negotiating skills

Computer proficient



Benefits:



As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best



possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may



find opportunities for advancement to roles of greater responsibility within our organization.



Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:



Medical coverage (F/T staff)

Dental coverage (F/T staff)

Retirement Savings

Plus more!