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RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Insights Analyst in Tampa, FL.

Basic Function:
The Customer Insights Analyst I will help the business understand the company's customers. The responsibility of this position is to support the organization by collecting and analyzing customer-centric data and trends. The candidate will support digital analytics programs by tracking, measuring, analyzing, and reporting the performance of tools and initiatives. This includes but is not limited to creating meaningful reports and dashboards containing actionable insights on user's digital behavior validating company assumptions with customer data, collaborating with other specialist teams (Data Scientists, Data Engineers, Architects) in order to deliver required insights and maximize business results.

Additionally, the Analyst will help Sales and Digital Teams support the efforts of evolving the customer experience through product development as well as testing and validating new features/enhancements to tool.

Dimensions:
Supervisory: Reports directly to the Customer Insight Manager

Nature and Scope:
The Customer Insights Analyst I will support the digital analytics program through tracking, measuring, analyzing, and reporting insights of the customer behaviors and trends. The candidate will work with web analytics, planning software or data visualization platforms (Google Analytics, Google Tag Manager, Big Query, SQL, Power BI, etc.) to build custom dashboards, explore data sets and proactively surface and deliver actionable insights based on learnings. They will work with developers to ensure the web analytics data mapping, tagging and testing process properly captures the right data throughout the online sessions.

REQUIREMENTS:
* Requires a Bachelor's degree in Marketing, Business, or related area
* Minimum 2-4 years of experience in the similar role

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.