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Qgiv exists to help people fulfill their passion to make a difference. Founded in 2007, Qgiv now provides thoughtfully designed, user-friendly fundraising software to more than 6,000 nonprofits in the US and Canada. Nonprofits such as Habitat for Humanity, Big Brothers Big Sisters, Junior Achievement, Humane Societies, and more use Qgivs online fundraising tools to delight donors and raise funds for their missions.

Were guided by our core values: empathy, introspection, honesty + integrity, persistence, openness, respect, and passion(link removed) We work hard to meet deadlines and goals, but we also take time to celebrate and have fun! In the office, we enjoy game nights, potlucks, costumes, office decorating competitions, a monthly birthday cake, and more free snacks and beverages than should be allowed. For those remote, we stay connected through video and Slack, weekly coffee talks, and virtual Town Hall meetings.

We strive to create a workplace culture in which individuals can be their authentic selves while working towards our company mission. We dont search for perfect candidates; we look for candidates that are invested in helping us improve while also improving themselves(link removed)>

We pride ourselves on building a quality product and helping our clients get the most out of it. As the Customer Marketing Intern, youll assist with creating customer education materials, retention and upsell promotions, and advocacy campaigns. To be successful in this role, youll need an unwavering passion for continuous learning and product knowledge.

Qgiv is a fast-growing SaaS-based technology company with a history of delivering innovative solutions that empower nonprofit organizations and their fundraising programs. Qgiv employees are active learners and collaborators, motivated by the work our customers do and the impact they make on the world.

The ideal candidate for this role has a willingness to learn, is comfortable working in a fast-paced environment, and isnt afraid to ask questions. They can take complex technical concepts and write/speak about them in an easy-to-understand and engaging way!

Collaborating with members across all teams, youll work closely with the Customer Marketing Manager to learn how customers think, what their pain points are, and when to position Qgiv to help by working on a variety of customer marketing initiatives. Youll also work closely with the Sr. Customer Education Coordinator to create product documentation, assist with tutorial videos, and complete various tasks to keep the Help Desk and User Community up to date.

Substantial Department Goals

• Influence customer booking goals
• Increase customer education, adoption, retention, and advocacy. Support the Marketing team in reaching 100% of opportunity goals across all products.

Expectations

• Understand the customer audience, recognizing their unique needs, missions, organizational structure, and fundraising use cases.
• Become a product expert to provide guidance on messaging and content.
• Support customer marketing strategies and campaigns
• Compose and send emails, optimize onboarding and ongoing nurture campaigns, create landing pages, and supply content for social media.

• Assist with the customer reference process, identifying new references and gaining approval from the Customer Experience team.
• Interview customers and write case studies.
• Track and fulfill customer referral program incentives.
• Work closely with the Sr. Customer Education Coordinator to create quality technical documentation, video content, and educational resources delivered on time.
• Continuously edit and revise content in the Help Desk to ensure users have the best possible experience with a changing digital product based around push cycles/enhancement releases.

• Respond to User Community comments in a timely manner and facilitate engagement.
• Learn complex concepts and communicate the information in a way that is engaging, understood by users, and consistent with Qgiv voice and tone.
• Assist with general marketing team activities as time permits, such as contributing content to the Qgiv blog or assisting with competitive research.

Requirements

• This is a part-time role working 25-30 hours per week, that will run 6 months from date of hire.
• BS/BA in Marketing, Technical Communication, Technical Writing, Communications, Instructional Design, or similar field
• Ability to communicate complex technical topics to non-technical audiences
• Strong written and verbal communication skills
• Comfortable working under pressure to meet tight deadlines
• Knowledge of marketing and customer-serving tools a plus (HubSpot, Salesforce, Zendesk)

• Strong project and time management
• Creative mind with strong quantitative skillsmust have a keen eye for detail and curiosity for learning
• Background in copywriting is a plus
• Video and graphic design skills (experience with Camtasia is preferred)
• Comfortable creating content for a range of purposes and audiences (documentation, blogs, video scripts, etc.)

• Knowledge of HTML and CSS is a plus, but not required

Benefits

• Join a group of passionate people building and supporting technology that helps fuel the work of world-changing nonprofits.
• Remote or on-site (if preferred)

Florida Salary Statement: Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicants skills and prior relevant experience, certain degrees and certifications.

Qgiv is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

All your information will be kept confidential according to EEO guidelines.(link removed)>