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Customer Representative Trainee
Location: US-CT-Orange
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POSITION - Union: Customer Representative - Trainee NUMBER OF POSITIONS: 1 RATE: $26.81 LOCATION: SCG-CT-MARSH HILL 1. Respond to all customer inquiries (telephone or written) regarding billing, service, etcfollowing established policies and procedures, and providing exceptional customer service.
2. Assist customers concerning credit and collection issues, and make arrangements according to guidelines.
3. Make requested changes or adjustments to customer accounts.
4. Initiate service orders to respond to customer emergencies and other service work needs.
5. Make outbound calls to resolve customer inquiries or follow up on collections issues.
6. Provide accurate information to appropriate departments to efficiently resolve customer concerns. 1. Respond to all customer inquiries (telephone or written) regarding billing, service, etcfollowing established policies and procedures, and providing exceptional customer service.
2. Assist customers concerning credit and collection issues, and make arrangements according to guidelines.
3. Make requested changes or adjustments to customer accounts.
4. Initiate service orders to respond to customer emergencies and other service work needs.
5. Make outbound calls to resolve customer inquiries or follow up on collections issues.
6. Provide accurate information to appropriate departments to efficiently resolve customer concerns. 7. Must successfully complete Skills Assessment. - Be a role model
- Be agile
- Collaborate and Share
- Develop Self & Others
- Empower to grow
- Focus to achieve results
- Technical Skills
Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country AVANGRIDs employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com Job Posting End Date: January-3-2024
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