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As Customer Sales & Service Specialist you will be integral part of Office Solutions & Innovations, Inc. (OSI) focusing on account management, new account development, quotations, customer service, and other related duties.

Essential Responsibilities:

• Communicate with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail, online chat and some potential on-site visits;
• Customer service and account management.
• Customer account development, actively bringing in new customers.
• Estimating the costs associated with jobs and quotes.
• Assigning appropriate profit margins to estimates.
• Selling our products via phone, email and some potential on-site visits to an identified customer base using existing sales programs.
• Sales order entry, order checking and quote follow up.
• Complete other duties and administrative tasks as assigned.

• Maintain and provide current understanding of the company systems, company products, company daily processes.

• Maintain current understanding of customer accounts.

Requirements

• Proven inside sales and custom service experience
• Outgoing personality
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with MS Word, Excel, Power Point and social media programs
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• BA/BS degree or equivalent preferred