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Essential Functions

• Primary interface to the customer for daily questions.
• Participate in customer meetings. Responsibilities include giving presentations to customers.
• Communicate order status.
• Administer non-technical changes and expedite requests.
• Identify/confirm whether engineering product definition exists.
• Review and understand each customer purchase order and contract.
• Assure price adjustments are implemented.
• Initiate purchase order (PO) review.
• Collect necessary information to process export licenses for shipping purposes.
• Authorize Return Material Authorizations (RMAs).
• Ensure technical questions are answered by the Business Teams.
• Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
• Ensure logistics conditions are met in accordance with contract requirements.
• Perform proforma invoicing.
• Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
• Review customer portals, incorporate PO releases, and changes in demand information.
• Adhere to the "I Am Parker" philosophy.
• Process credit/debit memos in an efficient & timely manner.
• Collect necessary documentation for new account setup after consultation with Business Team Leader.
• Provide professionally written correspondence to customers.

Position Qualifications Competency Statement(s)

• Communication (Oral & Written) Ability to communicate effectively with others using the spoken word as well as the ability to communication in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Presentation Skills - Ability to effectively present information publicly.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Accuracy - Ability to perform work accurately and thoroughly.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Judgment - The ability to formulate a sound decision using the available information.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Skills & Abilities

• Due to the nature of the work performed, must be a U.S. Citizen or permanent resident alien.

Education :

• Degree in Business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position.
• May have limited prior industry experience or worked with direction in student internship program.

Computer Skills

• Proficiency (intermediate skills) in tools such as Microsoft Word, PowerPoint, Excel, Webfocus/data warehouse, and other similar software products.