MAIN PURPOSE OF ROLE

Position is responsible for helping customers by providing product and service information, assist in finding resolutions, and coordinating with other departments as required regarding pricing, scheduling and shipping.



ESSENTIAL JOB FUNCTIONS:

Key Outputs

Measurements / Performance Indicators

? Handle customer inquiries and complaints

? Provide information about the products

? Troubleshoot and resolve product issues and concerns

? Develop and maintain a knowledge base of the products

? Process orders while confirming prices, promotions, freight charges and other relevant information

? Work with Supply Chain to provide customers the best allocation of inventory and coordinate the deliveries and pickups for multiple warehouses

? Follow up and confirm receipt of orders and customer satisfaction.

? Other duties as assigned

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KEY INTERNAL RELATIONSHIPS

? Sales

? Supply Chain & Warehouse

? Marketing KEY EXTERNAL RELATIONSHIPS

? Customers

? Logistics/Freight Vendors



KNOWLEDGE & SKILLS

? Ability to build rapport with clients

? Ability to prioritize and multitask

? Positive and professional demeanor

? Excellent written and verbal communication skills

? Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems EDUCATION & EXPERIENCE

? Minimum 3 to 5 years of experience in customer service, sales, or other related fields

? Bachelor's degree in Business Administration or related field

? Experience in food manufacturing company preferred but not required