Customer Service Agent needs five years of service industry experience managing service operations and / or service scheduling

Customer Service Agent requires:

• ability to perform work independently and demonstrate solid organizational and attention to detail skills.


• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.


• Able to prioritize work activities based upon financial impact to desired business goals.


• Experience and/or basic project accounting or costing principals is desired.


• Able to influence diverse teams to accomplish tasks/goals.

Customer Service Agent duties:

• coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians.


• Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers’ expectations.


•  Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.