Customer Service Agent needs 5 years of service industry experience

Customer Service Agent requires:

• operations and / or service scheduling


• basic project accounting or costing principals


• handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence

Customer Service Agent duties:

• coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance


• Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers’ expectations.


•  Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.