ODA, LLC is now hiring independent contracted, INBOUND work-at-home, virtual call center agents. Service at this time includes cruise lines, vacation destinations, cable and utilities, and more!. Hourly wage ($9.50-$14.50) Flex-time is available for working parents. We do welcome seniors and college students.

 

 Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member

•   Be efficient in navigating multiple systems.

•   Participate in ongoing training and self-development.

•   Maintain basic knowledge of procedures, product information and online resource tools

•   Maintain regular attendance and punctuality as scheduled, and adhere to all company time and attendance policies.

•   Participate in activities designed to improve customer satisfaction and business performance

•   Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.

•   Establish and maintain effective relationship with members to gain their trust and respect

•   Communicate with members in a warm, helpful and professional manner while simultaneously building  rapport