Responsibilities:

• Front-line support for customer inquiries and issues


• Provide training and guidance to end users of software including doing demos for potential clients


• Ability to learn how to set up forms for the demo process


• Troubleshoot and resolve questions and technical issues


• Document and update ticketing system on all customer interactions


• Own and follow through on the full life cycle of reported issues


• Develop and maintain a knowledge base of the evolving products and services


• Escalate issues to management as required


• Data entry


• File Management