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1. Masks are required to enter the building, must be worn in common areas (floor, bathroom, breakroom) we do not require when they are at their own desk taking calls.
2. All CSRs must remain 6 feet apart in training classroom, on the floor training, cubicles are spaced 6 feet apart, breakroom, bathroom, parking lot, etc. We also have the one way direction policy, which means you are only allowed to travel through the building in one direction.
3. The office is sanitized daily and nightly, which includes door handles, desks, common areas, breakroom, and bathroom.

** This is now a remote position. The associates can train onsite or remote. More details will be discussed during the phone interview with the Hiring Manager. **


ALL APPLICANTS MUST COMPLETE THE TESTING AND THE 2 LINKS ARE PROVIDED BELOW. THE RESULTS NEED TO BE ADDED IN THE COMMENTS SECTION IN VNDLY OR ATTACHED.

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ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.


First 2 weeks Monday through Friday 8 am- 4:30 pm
Last 2 weeks: they will be given their schedule and continue training and taking calls at the shift they are assigned to.

Examples of possible shifts: Normal Shifts are 8 hour shifts except the overnight shift

• 11:30am-8:00pm Monday-Sunday (5 days only)
• 1:30pm-10:00pm Monday-Sunday (5 days only)
• 8:00pm-6:30am Monday-Sunday (5 days only)
• CSRs that work during the hours of 7pm-7am receive a 10% differential.
• Candidates will be given shift options based off of what is currently needed- the candidates cannot accept this position if they are expecting a specific shift. ALL CANDIDATES SHOULD BE AVAILABLE FOR ANY SHIFT.

DOT certification is preferred but not required.

***Able to take 80+ calls per day. Call center experience is preferred. ***

• Attends work on a regular and predictable basis.
• Answers all incoming calls as the main responder is usually the first contact for referral sources. Makes determination of required action.
• Takes orders, from physician s office or other referral sources; enters orders and comments into the CIS. Determines all required equipment and enters into CIS.
• Coordinates new patient delivery schedule with the service area and notes in CIS.
• Processes patient information on a series of forms where accuracy and timely processing is most important.
• Maintains and files patient information on a regular basis.
• Verifies insurance coverage and advises collections department of required actions about billing.
• Responds to new and current patient's requests.
• Processes unit dose, renewal reports, and held sales reports by contacting customers, providers, physician s offices and reviewing with regional accounting office.
• Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible.
• Must be knowledgeable of existing and new information regarding Lincare equipment and carrier policies.
• service representative in emergencies and be available for on call on weekends and evenings.

EDUCATION and/or EXPERIENCE- Must have proven human relations skills dealing with referral sources, patients, and administrative departments. General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential.

PHYSICAL DEMANDS- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT- The noise level in the work environment is usually moderate.

• Maintains copy of current patient s files and files on referral sources.