Here at Harrow Health, Inc. we are a leading company in our industry in the metro area. We have a 4.1 rating on Glassdoor from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Harrow Health, Inc. is a great place to grow your career. You'll be glad you applied to Harrow Health, Inc.

Responsibilities



    Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

    Document all inquires, requests, resolutions, and follow-up tasks

    Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

    Display a courteous and empathetic attitude to all customers

    Perform research to answer customer inquiries and requests

    Grow existing customer accounts through exceptional customer service and effective sales techniques

    Meet quantitative performance metrics as outlined

    Keep customer accounts current by updating databases during calls



Qualifications



    High school diploma or general education degree (GED) required

    5 month of customer service experience

    Experience working with inbound and outbound calls, customer retention, and inside sales preferred

    Proficient in Microsoft Office

    Excellent interpersonal and communication skills

    Comfortable working in a high volume role

    Demonstrated ability to prioritize tasks and manage time efficiently

    Basic computer skills in various software and web-based applications