Immediate need for a talented Customer Service Representative with experience in the Industry. This is a 04+ Monthsopportunity with long-term potential and is located in Alpharetta, GA(Hybrid once trained- 3 days a weeks in office expectation Please review the job description belownbsp;Job ID: 23-19105 Pay Range: $12 - $16/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationKey Responsibilities: Manage inbound calls in a timely manner. Follow communication scripts based on client parameters. Initiate benefits (claims) and process benefit related transactions. Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level. Review and analyze what documentation is needed to process the benefit or cancellation. Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives. Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed. Ability to maneuver through various systems while engaging with the customer. Act as a liaison between the Benefit/Resolution Analysts and customers. Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.Key Requirements and Technology Experience: Bilingual/Must Be Fluent in English and Spanish. Customer service experience. Strong communication and listening skills. Ability to multi-task and manage time effectively. Writes clearly, concisely and effectively. Punctuality Proficient in Microsoft Office Suites. Committed to providing superior customer service. Ability to work independently. Tasks requires judgment and critical thinking skills.Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate considerationnbsp;Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,color,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #Phx