M-F | 8:00am – 9:00 pm

Weekends | 9:00am – 7:00 pm

May work from home or Office.  Must have LAN/internet connection

Customer Service rep needs 3+ years’ experience

Customer Service rep requires:

• Previous experience in a telephonic or personal customer contact position


• High School or equivalent


• Ability to produce quality and professional written correspondence with customers


•  Ability to demonstrate and perform basic math


•  Customer service orientation


• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers


• Commitment to providing resolution to customer issues on the first contact


• Strong English comprehension and a good command of grammar

Customer Service rep duties:

• Assists customers telephonically and non-telephonically with service and support issues.


• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.


• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.


• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.


• Uses courteous and professional language.


• Works effectively in a team environment.


• Creates a win-win resolution to problems.