Customer Success Officer

Job Description:

Overall responsibility of perfect implementation of all client payroll rules
Stay updated on changing DOLE rules and updating the software accordingly
Runs payroll for clients.
Develop Excel back-ups for calculation.
Automate payroll on the HCMS for all current clients
Handles existing and new clients data migration.
Ensure successful On-boarding and Implementation of our Human Capital Management
Software (HCMS) for all Clients
Work with other teams internally and at clients end to ensure roadblocks are getting resolved
Define the project plan for each implementation and ensure all timelines are met
Interact with clients including site visits for implementation and maintain a good rapport
Ensure timely resolution of all client concerns post implementation
Promotes client loyalty
Obtain understanding of client payroll rules and policies during implementation.
Calibrate with the client on how each rule and policy is to be applied using historical payroll
calculation by the client.
Highlight any discrepancies in historical calculation to the client.
Confirm the client rules can be deployed in the software.
Highlight any customization request by the client.
Cross check automated payroll with Excel calculations.
Provide ongoing support to client.
Such other duties as may be designated or assigned by the Company as may be made known to
you

Qualifications:

At least 2 years experience as Customer Success Officer in a Software as a Service Company
leading at least 5 Implementation Analyst
At least 2 years experience in software Implementation
At least 2 years experience in calculating payroll for multiple clients.
Knowledge of updated DOLE rules.
Advance MS Excel Skills.
Willing to travel for business trips to meet clients
Strong analytical and planning skills
Good communication and presentation skill

SALARY : 25k - 35k