Overview:

We are supporting an exceptional and successful client this is looking to expand their Account Manager/Customer Success team. They have aggressive growth goals and are looking for top-notch people who can maintain existing relationships and ensure their partners get the best experience available. As the Customer Success/Service Manager, you will be responsible for the ongoing support and success of their partner network. This role will work closely with the Sales Team to provide exceptional service and support to all partners.

What will you be doing:

• Manage the daily support for a group of accounts based upon an assigned territory


• Work with and support the Sales Team to successfully onboard new partners to ensure happy and engaged customers.


• Work with the Content Management Team to create campaigns and new content


• Monitor and maintain core metrics on the accounts to include pricing, profiles, usage of Management Console


• Follow up on any calls to action or alerts on account based on core account criteria


• Assist and train partners on an ongoing basis on best practices


• Ongoing communication as needed with new products and services rolled out to our Dealer Network


• Focus on retaining partners and helping maximize results


• Provide ongoing feedback to the management team for continuous improvement of our product offering

Requirements:

• Account management and/or customer service experience


• Excellent communication skills, both verbal and written


• Relationship-oriented, with active listening skills and the ability to quickly build relationships


• Experience with Salesforce


• Self-directed; rolls up the sleeves and overcomes obstacles


• Sets, pursues and follows-through with achieving goals with a sense of urgency


• Collaborative attitude and desire to contribute outside primary areas of responsibility


• Well organized with exceptional attention to detail

Why you might be interested:

• Full time position with full benefits


• Chance to join a fast growing, venture capital-backed tech company


• Chance to develop experience in the Software space


• Proven leadership team that has successfully scaled startup companies in the past


• Fun, inclusive culture


• Unlike other typical "customer success" roles, this opportunity demands no sales


• Lots of upward mobility (the last two CS/CX reps were promoted within the first 6 months of their tenure!)

Overall, a great chance to get involved with a fast-growing company at an early stage and propel your career. They offer an excellent working environment, promotion path, and a strong benefits package. If you are interested please forward your most updated resume that highlights your relevant experience.