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• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with clients and collecting feedback from clients.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment in your team.
• Establishing a positive rapport with all clients and customers in person or via phone.

Candidate Qualifications/Requirement:

Both freshers and experience can apply.

High School Diploma/Any Graduation required.

Ability to multi-task and prioritize projects assigned.

Good Communication skills (verbal and written both).

Able to complete task with minimal supervision.

Good organization skills , time management skills and attention to details.

God knowledge of MS office suits, mail writing etiquettes and related software.

Good relationship building skills with clients.