We are hiring for our client in Chandigarh location.

Position: Customer Care Executive

Location: Chandigarh

Qualification: Only Graduated

Job Description:

-Reviewcustomer service notes

-Check status of services on account in diagnostic tools

-Take appropriate steps to resolve customer's problems

-Troubleshoot technical issues related to customers services

-Communicate effectively & close the loop with clients in case of observations

-Update status in internal as well as client tools

-Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

-Graduate either Fresher/Experienced

-Good communication and interpersonal skills

-Ability to quickly and efficiently assimilate process knowledge

-Professional in conduct/behaviour, appearance and communication

-Understanding of web technology and cable setup

-Reliability in terms of attendance and timing

-Flexible for 24x7 shifts

-Should not have any commitments part time courses, tuitions, etc. that hamper work performance

Preferred Qualifications

-Basic knowledge of excel

-Experience in troubleshooting related process

-Ability to analyse information and evaluate results to choose the best solution and solve problems

-Good documentation skills