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Customer Support Representative Entry Level Location: US-CA-Foster City Email this job to a friend
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Position: Technical Support Analyst / Customer Support Representative - Entry Level Location: Foster City, CA Day 1 Onsite Client: VISA Inc Must Have Skills: - Understand apple products and windows. Communication skills is a must. CSR background is highly preferred. Must be able to use Microsoft products
- Windows tools, Ms office and Ms teams
- 2 years' experience
- CSR experience for at least 2 years
Responsibilities: - Scheduler - non technical, they need to understand windows and apple products.
- Consists of contacting employees and scheduling appointments with technicians.
- They will be using templates to speak with employee and technician.
- Making sure everything is coordinated properly.
- Making sure both parties are available for appointment.
- May be responsible for updating some reporting in dashboard and keeping track of data.
Qualifications: - 2-3 years financial services related experience required; credit/debit card experience preferred
- Major Job Duties and Responsibilities
- Providing information and direction for customers regarding VisaNet services, operating rules, integrated billing, and general authorization and chargeback transaction research
- Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
- Act as escalation point for clients/customers
- Approve the referral of unresolved customer grievances to designated departments for further investigation
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Solicit sale of new or additional services or products
- Report on help desk activities to executive level management
Thanks & Regards, Vinay Teja Sr. Technical Recruiter ePace Technologies Inc 1212 Corporate Drive| Suite 120|Irving, Texas-75038 Email: vinay@epacetech.com |Phone: 972-249-4760 Web: (link removed) |LinkedIn: (link removed)
ePace Technologies Inc
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