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***This is not a remote position. Must be able to come into the office daily***

Purpose:

Provides excellent customer service via phone, email, and chats. Serves customers by providing product and service information. Serves as the front line of Support to help ensure customer satisfaction and loyalty.

Essential Functions:

• Advise potential customers on how our software can meet their business needs.
• Demonstrate software functionality to new and existing customers.
• Provide timely and accurate information to customers via various support channels; suggests information about other products and services.
• Maintain and develop existing and new customers through appropriate and ethical sales methods.
• Process customer accounts according to established department policies and procedures.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; escalate more complex issues as necessary; follows up to ensure resolution.
• Collect and provide timely feedback to company regarding customer concerns.
• Meet and exceed customers service expectations.
• Pro-active customer communication.
• Escalate issues that cannot immediately be identified and resolved.
• Other related duties as assigned.

Requirements

Requirements and Skills:

• Customer empathy and compassion with strong listening skills.
• Strong problem-solving abilities.
• Patience and self-control.
• Clear communication skills with excellent verbal and written skills.
• Effective time management.
• Strong technical capabilities.
• Product knowledge with the ability to train others on use.

Education and Experience:

• Previous experience in a customer service role.
• High proficiency in computer and Internet usage.
• Understanding of HTML, CSS, JavaScript or other web design fundamentals.

***This is not a remote position. Must be able to come into the office daily***

Benefits

• Health Insurance (Medical, Dental, Vision, Life)
• PTO
• 401K with company match