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Customer Support Representative
Location:
US-TX-Austin
Jobcode:
930a489842f9bd414a8c6f6687830a37-122020
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Monday - Friday 10 am-2pm.





Part-time work opportunity (must be able to work from home and/or in the office). During training must be able to work 40 hours per week for four weeks. Monday - Friday between the hours of 8 am-6 pm with some possible weekend work.





Part-time Customer Support Rep needs at least five (1-2) years of customer service experience





Part-time Customer Support Rep requires:




  • Minimum internet speed of 1.5 MBPS download and 0.5 MBPS upload.

  • Experience working with MS Office.

  • Attention to detail and the ability to multitask.

  • High School Diploma.

  • Excellence Focused.

  • Optimistic.

  • Inquisitive.






Part-time Customer Support Rep duties:


  • Handle a high volume of calls (40-50 /day). Product orders; order status; product returns; returns for credit; delivery status.

  • Build bridges. Partner with Sales Representatives and clients to provide exceptional customer experience within designated Service Levels to complete order transactions and another informational follow-up.

  • Provide white glove customer service. 

  • Provide our customers with a seamless, positive experience no matter the need.


Global Channel Management, Inc.

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