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• Provide Level 1 and in-game support for KingsIsle customers
• Resolve customer billing issues and inquiries
• Conduct research to resolve inquiries or problems that cannot be answered immediately and escalate complex support issues as necessary
• Log issues and information into ticketing systems as required
• Perform administrative support duties (log issues, enter customer contacts, maintains databases, data entry, files, updates customer records, etc.)

Requirements

• 1+ years of customer service experience in a fast-paced environment.
• Excellent customer-facing skills the ability to calm irate customers, resolve difficult issues
• Demonstrated written and verbal communication skills, including a clear professional manner with the ability to express empathy and demonstrate flexibility
• Excellent problem-solving and analytical abilities

• Basic knowledge of PC computer use, familiarity with software installation, Microsoft Word, and Excel

• Ability to work in a flexible schedule to meet customer demands; will need to work weekends

Preferences

• Gaming experience
• Knowledge of Wizard101 and Pirate101

Benefits

• Health, dental, and vision care benefits
• 401(K) with employer match
• Company fun days, parties, and unlimited PTO
• Employee Learning Program