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Position: CyberArk Sr. Build and Support / Ops Lead Locations: Close to Edison, NJ (Day 1 Onsite) Rate : $65- 67/hr Following will be CyberArk Sr. Lead responsibilities: Work on EFTPS Build activities. Target System on-boarding Single Point of Contact for support services Lead the complete operations team on technical front Respond to the emails for any advisory task. On-call support with the aligned support team member. Debugging the issues Provide the onsite support for Major/Minor upgrade. Perform RCAs DR Failover drills Define any new policies in the PAM Solution Break glass password retrieval Update documentation as and when required Any new server Account Addition /Deletion for existing types of integrations. Adding users in the group and opening of firewall port request. Troubleshooting of operational issues like: Authentication Failure (LDAP users/application Internal users like appuser and gwuser ) End point target server connectivity issue Password change/verification failure on Scheduled task OS (Windows/Unix/Database) level Login accounts PAM Daily scheduled backup failure DC to DR data replication failure PAM Email notification related configuration In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution. To perform drills related to: DC-DR DR-DC Fall-back Vault Restoration Business continuity with DR environment Manage policies configured in the PAM solution Creating new policies Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices Build and test framework for: New Server On-boarding User/ Admin Provisioning process for least privilege usage Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems Target system on-boarding onto EFTPS environment Reporting & Platform Maintenance: Response to performance alerts and warnings Log monitoring and analysis per instance Coordination with other resolver groups per instance Trend analysis Knowledge Management Health Monitoring Check-up Continuous Service Improvement Impact analysis report as & when required Reporting : ITSM Reporting Performance Reporting Executive Reporting Adhoc Reports Ticket Management: Incident Management Service Request Management Problem ticket Management Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution
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