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Project Tasks:
The first and most important priority will be for the resident to make significant tuning of the cyber sense alerts. Take the lead to engage support and take the pain away from the customer.
Monitor daily operations of Cyber Vault
o PowerProtect Cyber Recovery Manager operations
o Data Domain replication and health
o Monitor PowerProtect Cyber Recovery and CyberSense logs
o Investigate CyberSense alerts, prepare and escalate reports to customer for further action. Resident will not action on alerts
Optimize the Cyber Vault components to ensure a smooth run state:
o Investigate and report on supportability of customer-initiated hardware and software changes to the Cyber Recovery Vault infrastructure and protected date including patching
o Manage capacity and performance of replication jobs
Participate in the recovery and restore operations at the direction of the customer
Provide knowledge transfer to the customer for PPCM and CyberSense operations
Review backup set reports, CyberSense reporting and the stages of Cyber Sense analysis(indexing, segments etc)
Conducts knowledge transfer to address the Customer's skills and resource gaps of vault operations
Virtual Networx Inc