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seeking a Helpdesk Analyst to supplement a resource that will be out on leave.
Duration expected to go to Oct 30 with possibility of extension if work load requires
Will work ON SITE and Remote (50/50) from Day 1



Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, over the phone, or through email. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Run diagnostic programs to resolve problems.


Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Determine the best solution based on the issue and details provided by customers.


Customer Service - Provide fast and useful technical assistance on computer systems. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agency reputation and business
Required/Desired Skills