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The DR and Operations Management Processes Analyst will facilitate corporate wide IT processes like Disaster Recovery, Microsoft License Management, Service On-boarding, and Management Reporting Services in the area of infrastructure, database, desktop management, IT security, and incident & problem management and change management. The role is involved on behalf of the MMC Business Units the Application DR in scheduling, preparation, execution, and post-mortem of DR tests - coordinating and working with the Tech Support DR team as required. This position will also facilitate a few infrastructure related processes such as Inventory Review, Capacity & Forecasting and Application Sunset.
THE ROLE & YOUR MISSION


Disaster Recovery Management (50%):

Planning and coordination of application DR testing schedules ensuring compliance with application DR policy and client requirements.
Management of scheduled application DR tests, in partnership with Tech & Bus, throughout the year.
Ownership of DR preparation activities within different groups including Application Technical Operations (ATO), App Team etc.
Ensure that required application DR documentation is complete, signed off and reviewed as outlined in DR policy and related documentation
Coordination of Application andATO resources required for DR testing
Maintain DR data onATO SharePoint Team site
Track of post-mortem closure items and ensure that actions are closed
Provide required DR information to corporate stakeholders maintaining integrity of data and adding value to business


Operations Management Processes (50%):

Facilitate ATO/application on-boarding process including estimated cost, build and implement, ongoing support and service transition. This includes assessment of documentation and working partnership with various groups across the organization
Produce regular and ad-hoc management reports on MMC Visualization Tools like Microsoft Power BI and make them available to Global Technology Leadership team
In partnership with various technology and business teams, work on number of infrastructure related processes like Inventory Review, Capacity Forecasting and Application Sunset
Coordination of MS licensing related requests throughout the year
Maintain DR and Ops Management Processes SharePoint team site, delivering team documentation, procedures, guidelines and calendars
Create and maintain technical documents such as technical guidelines, policies and procedures, FAQs and calendars
Develop and maintain solid contacts with other Technology communities
Contribute to group/team wide process improvement initiatives
Ability to work in global team located in various geographies

YOUR EXPERIENCE & VALUES
Excellent English communication skills (both verbal and written)
At least 2 years of experience in diverse technical problems solving.
Experience of Reporting & Data Visualization Tools like Microsoft BI,Tableau or Qlik
Experience in managing Disaster Recovery tests
Intermediate to advance level of knowledge of Microsoft Excel and MS Word
Understanding of end-user processes and operational procedures
Can communicate effectively across all levels and groups of an organization
Enjoys working in a fast pace, ever changing work environment
Determines own priorities and works well individually and as part of the team
Sound knowledge and understanding of:
ITIL processes
A least one end-user ticket management system
Capacity management and forecasting processes
End-end support drivers, SLAs and performance metrics
Change management processes
Industry DR solutions, trends, policies and management processes
OUR BENEFITS & CULTURE
An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
A fail-friendly environment that encourages learning and initiative;
A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
Performance Bonus scheme
Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home.

As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one anchor day per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.Founded over 20 years ago, Darwin's main ambition was to change the world of benefits. Fast forward to the present day and it is leading the way as a cornerstone benefits technology product in the Marsh McLennan, (MMC), Tech portfolio. MMC are now building out their EMEA Technology Hub in Cluj, Romania.

MMC is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. It comprises the businesses of Marsh, Mercer, Guy Carpenter, JLT, Oliver Wyman and Darwin.

The regional hub will contain teams of Application Developers, Business Analysts, Project/Program Managers and other technology roles that require time zone overlap with clients in EMEA. As a regional hub we are equipped to scale our vast technical expertise through a variety of outputs, while helping to unleash our potential as one company, to effectively meet today's emerging challenges through the brilliant technology we build and deliver together.